Security Measures we take to maintain your trust
We’ve worked hard to establish and maintain the kind of company that you can trust to be in your home. We believe the essential element in earning your trust is hiring the right people; we do pre-employment screening and check the references of all applicants seeking a job with Mini Mops.
If you can’t be home to let the crew in, we have several secure options available. We’re happy to discuss these with you on an individual basis.
While the Mini Mops crew is in your home, we do not answer the door (it remains locked even while we are there), nor do we answer the phone. Unless you’ve asked us to do so, we do not allow other service personnel – plumbers, painters, pool service, etc. – into your home.
Payment/Billing
Payment is due when services are rendered unless a prior arrangement has been made; please give a check to the crew supervisor.
Monthly billing can be arranged once you become a regular client. If this would be beneficial to your situation, let our office know.
“I like the fact that they’re very accommodating about times and schedules, and that they’re in and out in an hour or two for a whole day’s cleaning!”
— Mrs. Jane Worsley, client since 1987
Cancellation Policy
If you need to cancel your scheduled cleaning, please let us know as soon as possible, so we can fill the opening with another job. We appreciate hearing from you at least by 8 a.m. of the business day prior to your appointment. Excessive cancellations made within 24 hours of your appointment may result in additional service fees.
Policy Concerning Damages in Clients’ Homes
In instances of alleged damage to the belongings of our clients, we request immediate notification after such occurrence so that we may make a determination as to our responsibility for said damage.
If it is determined that we are responsible, Mini Mops must inspect the damages and obtain an estimate of the cost of repair or replacement. The client, of course, will have the right to obtain their own estimate for the above. After responsibility has been determined and estimates obtained, we will see that the necessary action is taken to restore the loss.
In cases where there is a large discrepancy in estimates of repair or replacement, Mini Mops is prepared to submit to arbitration in accordance with the general guidelines of the Better Business Bureau insofar as it does not conflict with the policy of our insurance carrier.
Please be advised that Mini Mops will not accept hand-written notes nor receipts – either paid or unpaid – as the basis for issuing credit memos, crediting accounts or making payments for damaged or broken items.